FAQ

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.

Orders typically arrive within 5-15 business days. Shipping times vary based on the product and destination.

You can access our sizing guide, which includes all of the sizing information for products here

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible

Of course, we can change your order if there was no shipment.
Please contact Customer Service and we will sort the situation out as quickly as possible. Within the first 10 hours you can cancel or exchange the products you have ordered.  Please note that in this case the delivery time will increase. Kindly send us an email at info@krutyakov.com with email title: "NEED TO CANCEL/ CHANGE MY ORDER - [YOUR ORDER NUMBER]"

Order is only eligible to be modified within 10 hours of placing the order. Kindly send us an email at info@krutyakov.com with email title: "NEED TO CANCEL/ CHANGE MY ORDER - [YOUR ORDER NUMBER]"

Please review our Returns Policy for details on how to set up a return.

Our customer service is available from Monday to Friday, from 9 am to 6:00 pm (GMT - Kyiv, Ukraine). You can contact us through our social networks or by the email provided. We are committed to reply quickly as possible, however, due to the high number of requests and busy periods, replies may take up to 12 hours after the contact. If you would like a faster reply, we recommend using our WhatsApp or Viber.

We are here to help and ensure your satisfaction, so please do not hesitate to contact us if you have any questions, concerns or need assistance. We will do our best to assist you promptly